Shipping Policy

With careful policy administration in mind: Delivery is available only to valid addresses in the United States. Free standard shipping applies to every U.S. order, without a minimum order value.

Changes, Cancellation, Returns, and Tax — In Keeping With Accurate Customer Expectations

As a standard for consistent order handling: An order can be cancelled before shipment when fulfillment has not been completed. Shipped orders follow the Refund Policy. Taxes are collected as required by applicable law.

Addresses, Delays, and Delivery Concerns — To Support Informed Purchasing Decisions

As part of our commitment to straightforward support: Use a complete U.S. address at checkout. Weather, carrier congestion, and address corrections can affect an estimate. Contact customer care about a damaged parcel, an incorrect or missing item, or an unexplained delivery issue.

Carrier Transit and Tracking — As A Standard For Consistent Order Handling

For service clarity: Standard delivery generally requires another 4–6 business days after the carrier accepts the parcel. We send a tracking number for each shipment; a carrier may need a short period before the first tracking event appears.

From Order Confirmation to Carrier Pickup — As Part Of Our Commitment To Straightforward Support

To reinforce a dependable shopping experience: The normal processing window is 1–2 business days. Processing occurs on business days and does not include U.S. public holidays.

How to Reach the Merchant — To Make Transparent Customer Care Practical

To support informed purchasing decisions: Business name: getrael

In keeping with accurate customer expectations: Email Support@getraold.shop or call (907) 771-8865 for customer care.

To make transparent customer care practical: Business and default return location: 828 E St, Anchorage, AK 99501, US

With careful policy administration in mind: The customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York).